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If there is a problem with your order – for example, if you received an incorrect item, or a damaged item – please contact us immediately at shop@awrmusic.com with your order number and the issue. If an item arrives damaged, please send us photo(s) of the damage in your email. When we have verified the damage in the photos, we will send you a replacement at no charge. Returns of non-damaged items: If you are not satisfied with your purchase, you have 30 days to return the unused item for a full refund of the purchase price. Email us at shop@awrmusic.com with your order number and reason for the return. We will send you a shipping label. Print the label out, affix it to your package, and drop it off at your nearest post office. Items must be unused to qualify for a refund. Apparel must be unworn and still have any tags attached. CDs, DVDs, Blu-rays must still be sealed in the original clear wrapping. Once the item is received by our warehouse, please allow 5 business days for your refund to process. Exchanges: At this time, we do not accept exchanges. International returns: For returns originating outside of the 48 contiguous United States, Alaska, and Hawaii, we do not cover shipping or customs expenses. You will be responsible for any and all shipping and customs expenses and procedures.